EXITOPIAWho this policy covers
This policy describes how the Exitopia team (“we,” “us”) handles information in the Exitopia app, on this website, and when you contact us. For questions, email support@exitopia.app.
Game progress stays on your device
The current app stores game progress and settings locally on your device. This includes completed levels, discovered rooms and Notes, collected coins and Master Key fragments, and preferences such as music, sound, and character appearance. We do not receive this saved game through an Exitopia server, and the app does not provide its own account or cloud-sync service.
Your operating system may include app data in device backups according to your device and backup settings. Resetting game progress or deleting the app can remove locally stored data. Backups are managed separately by your platform provider.
No advertising or third-party tracking in the app
The current app does not include advertising, third-party analytics, or cross-app tracking software. It does not ask for access to your contacts, precise location, camera, or microphone. We do not sell personal information or share it for targeted advertising.
Visiting this website
This is an informational website. It does not use advertising trackers, analytics scripts, or cookies for marketing. Fonts and game artwork are served by this website rather than a third-party font or image service.
To deliver pages and keep the service reliable, the web server and hosting infrastructure process technical request information, which may include your IP address, requested page, browser information, and request time. Operational logs may be retained for troubleshooting, security, and service administration. They are not used to build advertising profiles.
Contacting support
If you email us, we receive your email address, message, and any attachments you choose to send. We use that information to respond, investigate issues, and manage your request. Our email and hosting providers may process it to deliver those services. Please send only information relevant to your question.
We retain support correspondence for as long as reasonably needed to resolve the request and maintain necessary support or legal records. You can ask us to delete correspondence by contacting support. Some information may need to be retained to meet legal obligations or address security issues.
Apple and other platform services
Apple independently handles App Store downloads and platform services under its own policies. Depending on your device settings, Apple may collect diagnostics and provide developers with reports. This is separate from an analytics system operated inside Exitopia. See Apple’s privacy policy and App Analytics & Privacy for details.
Your choices and requests
You control the app’s locally stored progress and settings through the app and your device. For information you have sent to us, you may request access, correction, or deletion by emailing support@exitopia.app. Depending on where you live, additional privacy rights may apply. We will handle requests in accordance with applicable law and may need information to verify a request.
Children’s privacy
The app does not require personal information or an account to play. We do not knowingly solicit personal information from children. If a child has sent us personal information in a support message, a parent or guardian can contact us to request its deletion.
Security and policy updates
We use HTTPS for this website and limit the information requested for support. No transmission or storage system can be guaranteed completely secure. If the app’s features or data practices change, we will update this policy and its effective date.
Contact
Exitopia support: support@exitopia.app